Front Office Manager managing guest services and bookings at youth hostel in Garmisch-Partenkirchen. Focused on customer satisfaction and team collaboration in a tourism environment.
Responsibilities
Oversee and assist guest groups from check-in to check-out
Advise and support guests with questions and requests
Provide friendly guidance to prospective guests — from room reservations to selecting program offerings
Accept and process bookings year-round
Invoicing and cash handling
Requirements
Vocational training or experience in the hotel or tourism sector
Computer-literate, articulate, and service-oriented
Excellent spoken and written German and English
Neat and professional appearance
A hospitable host with enthusiasm for outdoor activities and the mountains in and around Garmisch
Service-oriented and friendly manner when interacting with guests
Benefits
Quality of life: advanced scheduling + 5-day workweek (Mon–Sun) + compensatory time for overtime + a day off for your birthday
Compensation: holiday and Christmas bonuses + surcharges for Sundays and public holidays (50%) and late shifts (25%) + annual profit-sharing
Provision: company pension plan + capital-forming benefits + workplace health management
Development: comprehensive seminar program + individual development measures
Leisure perks: free DJH (German Youth Hostel) membership + free and discounted overnight stays in Bavaria
Company bike: bicycle leasing for environmentally friendly mobility
Non-profit mission: all profits are reinvested in our goals and values for the future: sustainability, education, and community
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