Customer Success Director managing the SalesCloser.ai Customer Success Team in Vancouver. Responsible for customer lifecycle, KPI management, team leadership, and cross - functional collaboration.
About the role
- Customer Success Manager working with energy traders on AI-powered weather intelligence platform. Leading onboarding, integration, and customer relationship management for trading performance improvement.
Responsibilities
- Build strong, trust-based relationships with key customers and act as their main point of contact post-sale
- Lead onboarding and technical integrations, helping customers connect to Jua’s APIs, data pipelines, and analytics tools
- Define goals, success metrics, and ROI in collaboration with customers to ensure measurable impact on their trading outcomes
- Analyze and communicate weather and market data insights that influence trading strategies and decision-making
- Manage renewals, upsells, and cross-sells in close partnership with the sales team, identifying opportunities for account expansion
- Track account health, usage, and satisfaction, and take proactive steps to resolve any issues
- Collaborate with product and engineering teams to surface insights, feedback, and feature requests from customers, ensuring alignment across all stakeholders
- Represent Jua at customer meetings, workshops, and industry events, acting as the key link between internal and external stakeholders
Requirements
- 3–5 years of experience in key account management, customer success, or technical solutions roles, within a startup environment
- Strong proficiency in Python for data analysis, visualization, APIs, and workflow troubleshooting
- Familiarity with energy trading markets and how weather data influences trading decisions
- Ability to interpret and explain weather data and forecasts to both technical and commercial stakeholders
- Proven success managing renewals, upsells, or account expansion in a technical or data-driven context
- Excellent communication and stakeholder management skills, with the proven ability to collaborate effectively across sales, product, and engineering
- A high degree of ownership, adaptability, and curiosity, with the drive to move fast and deliver meaningful results
Benefits
- Performance culture
- Agility and fast-paced work
- Opportunity to work with AI technology
- Collaboration with a world-class team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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