Hybrid Regional Operations Supervisor

at Groups Recover Together

• Job title: Regional Operations Supervisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nashville, United States

About the role

• Regional Operations Supervisor at Groups managing multi-site operations and leading staff to ensure quality care. Responsible for operational excellence in the Nashville region with team collaboration.

Responsibilities

• Present as a positive role model and lead change within your team and office locations
• Hire, train, supervise, and support a team of Office Coordinators across multiple locations
• Deliver structured and effective onboarding for new employees
• Provide direct in-person assistance to new staff for the first 2-4 weeks of employment and ongoing training for all direct reports, based on need
• Oversee day-to-day operations within all assigned locations
• Conduct regular touch bases, provide performance evaluations, and provide constructive feedback to all direct reports
• Own/Assist with general task management and regional/state-specific KPIs, including but not limited to census, engagement, retention, scheduling, growth, P&L/budget, and employee satisfaction
• Act within the scope of authority granted, ensuring adherence to regulatory requirements and professional standards
• Own/maintain office schedules and capacity
• Ensure office coverage or align coverage for any call-outs or scheduled PTO among direct staff
• Ensure all policies, procedures, and workflows are implemented and adopted within all assigned locations
• Maintain Health & Safety requirements where necessary
• Oversee supply orders and other necessary equipment/furniture purchases
• Perform operations audits to ensure quality standards are being met
• Lead a successful launch of new locations, including but not limited to hiring, community outreach, operations/logistics
• Lead the decommissioning of offices when appropriate
• Collaborate with the regional leadership
• Assist with the preparation of site audits with state licensing, accreditation, and managed care organizations
• Address any elevated feedback from members or other stakeholders promptly and effectively
• Proactively engage in community outreach activities inclusive of but not limited to; Distribute brochures, flyers, written materials to community stakeholders, as well as, meeting with community stakeholders.
• Other duties as assigned

Requirements

• Bachelor’s Degree Preferred or equivalent combination of education and experience
• 4+ years of relevant experience in a multi-site operation
• Healthcare, retail, or hospitality experience preferred
• Ability to manage and prioritize tasks efficiently and optimize productivity
• Strong attention to detail and ability to manage confidential and highly sensitive information
• Strong written and verbal communication skills; ability to be clear, confident and culturally sensitive in your communication style
• Strong decision-making skills and the capacity to take initiative
• Willingness to embrace change and drive innovation
• Proficient in managing multiple tasks
• Proficient in Google Docs, Sheets, Drive, Email and ability to troubleshoot minor technological challenges
• Ability to use discretion and work independently under general supervision
• Ability to lead and motivate a team toward set goals
• A strong collaborator: You know how to engage and interact with disparate parts of the organization to achieve common goals. You are great at building relationships and are someone whom everyone enjoys working with. You thrive on positive interactions and embrace engagement
• Out-of-the-box thinker: You can shift the frame from status quo to innovative solutions. You like to think differently, unconventionally, or from a new perspective.

Benefits

• Wellness Day/Week
• On Call coverage
• After hours coverage as needed