Field Delivery Manager leading a team delivering fire suppression services for a key client at Johnson Controls. Ensuring compliance and outstanding service in multiple sites across the UK.
Responsibilities
Lead, coach, and manage a team of field engineers across multiple sites
Ensure safety, compliance, and outstanding service at all times
Support and supervise performance to meet operational KPIs and customer expectations
Build strong customer relationships and manage on‑site issues or complaints
Monitor budget performance, control costs, and identify efficiency improvements
Coordinate call‑out rotas, equipment, fleet use, and engineer schedules
Identify training needs, onboard new engineers, and support succession planning
Act as a key support to the Service Delivery Manager when required
Requirements
Previous experience in the fire suppression industry is essential
Ability to frequently visit sites each week is essential
Proven experience managing teams in a field‑based engineering environment
Strong leadership, coaching, and performance management skills
Excellent planning, multitasking, and communication abilities
A proactive, solution‑focused mindset with strong commercial awareness
Confidence managing safety protocols, audits, and compliance requirements
Ability to work cross‑functionally and build strong stakeholder relationships
Benefits
Competitive salary
Company vehicle, fuel card, and full PPE
25 days paid holiday plus bank holidays, plus paid sick leave
7% matched pension contributions, free life assurance, and employee assistance programme
Discounts on high‑street brands and Johnson Controls security products
Cycle‑to‑work scheme
Extensive training and cross‑skilling opportunities with world‑class resources
Supportive, collaborative team culture with access to business resource groups
Long‑term career development and progression opportunities
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