Forex Country Manager expanding DB Investing’s market presence in Oman. Leading sales, managing IBs, and ensuring regulatory compliance.
About the role
- Customer Delivery Manager leading field-based service engineers to ensure exceptional customer service at Johnson Controls. Managing team performance and contributing to operational enhancements across a geographic region.
Responsibilities
- Leading a team of field-based service engineers.
- Ensure exceptional customer service is delivered across a geographic region operating within a set financial budget.
- Manage the performance and development of your field engineers.
- Contribute towards improvement initiatives and operational performance enhancements.
- Responsible for customer service delivery across a geographic region against agreed KPI’s.
- Positively contributing to the budgetary performance of the service operation by maximizing opportunities and minimizing costs.
Requirements
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Benefits
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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