About the role

  • Account Director leading sales for McDonald’s Americas Account at Franke. Responsible for driving revenue growth through strategic account leadership and customer relationship management.

Responsibilities

  • Own and manage strategic relationships with key customer accounts, ensuring customer satisfaction and long-term partnership growth.
  • Serve as the primary point of escalation to resolve customer disputes, service issues, and internal alignment challenges.
  • Act as an information conduit between customers and internal stakeholders, including Regional, Corporate, Divisional, Franchisee, and National Franchisee organizations.
  • Bring customer insights back into the organization to inform product development, marketing strategy, and service improvements.
  • Develop and execute sales strategies to meet and exceed revenue targets, with a strong emphasis on emerging markets and market share expansion.
  • Review and establish monthly sales forecasting and project planning to support company sales budgets.
  • Partner with the VP of Sales to develop selling strategies and tactics for domestic and international markets.
  • Support international sales efforts in regions where no dedicated Sales Manager exists or involvement is limited.
  • Direct, coach, and develop outside sales and sales administration teams supporting key customer accounts.
  • Conduct performance reviews and support professional development through training, coaching, and individual development plans.
  • Foster a culture of accountability, recognition, collaboration, and continuous improvement across the sales organization.
  • Makes professional development a top priority to retain and grow our talent to include but not limited to ongoing training and development and individual development plan execution for each member of your team.
  • Review and manage team workload, promote cross-training, and ensure efficient information sharing and project execution.
  • Coordinate communication and execution between Sales, Sales Administration, Product Management, Segment Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, Shipping, Information Systems, Service, Warranty, and Turnkey Installation teams.
  • Establish and maintain infrastructure and processes that support sales execution, installations, service, and warranty needs for key customer accounts.
  • Lead process improvement initiatives and corrective actions through structured problem-solving efforts.
  • Assist the VP of Sales with organizing sales meetings, national conventions, and customer-facing events.
  • Represent the company at customer meetings, conferences, conventions, and industry events.
  • Travel extensively within the U.S. and internationally to support customer relationships and sales growth initiatives.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree in related field
  • Minimum six years’ prior related work experience.

Benefits

  • Free, On-Site Medical Clinic
  • Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1
  • Free life insurance
  • 401k match up to 4%
  • Paid time off and 11 holidays.

Job title

Account Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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