Account Director leading sales for McDonald’s Americas Account at Franke. Responsible for driving revenue growth through strategic account leadership and customer relationship management.
Responsibilities
Own and manage strategic relationships with key customer accounts, ensuring customer satisfaction and long-term partnership growth.
Serve as the primary point of escalation to resolve customer disputes, service issues, and internal alignment challenges.
Act as an information conduit between customers and internal stakeholders, including Regional, Corporate, Divisional, Franchisee, and National Franchisee organizations.
Bring customer insights back into the organization to inform product development, marketing strategy, and service improvements.
Develop and execute sales strategies to meet and exceed revenue targets, with a strong emphasis on emerging markets and market share expansion.
Review and establish monthly sales forecasting and project planning to support company sales budgets.
Partner with the VP of Sales to develop selling strategies and tactics for domestic and international markets.
Support international sales efforts in regions where no dedicated Sales Manager exists or involvement is limited.
Direct, coach, and develop outside sales and sales administration teams supporting key customer accounts.
Conduct performance reviews and support professional development through training, coaching, and individual development plans.
Foster a culture of accountability, recognition, collaboration, and continuous improvement across the sales organization.
Makes professional development a top priority to retain and grow our talent to include but not limited to ongoing training and development and individual development plan execution for each member of your team.
Review and manage team workload, promote cross-training, and ensure efficient information sharing and project execution.
Coordinate communication and execution between Sales, Sales Administration, Product Management, Segment Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, Shipping, Information Systems, Service, Warranty, and Turnkey Installation teams.
Establish and maintain infrastructure and processes that support sales execution, installations, service, and warranty needs for key customer accounts.
Lead process improvement initiatives and corrective actions through structured problem-solving efforts.
Assist the VP of Sales with organizing sales meetings, national conventions, and customer-facing events.
Represent the company at customer meetings, conferences, conventions, and industry events.
Travel extensively within the U.S. and internationally to support customer relationships and sales growth initiatives.
Other duties as assigned.
Requirements
Bachelor’s degree in related field
Minimum six years’ prior related work experience.
Benefits
Free, On-Site Medical Clinic
Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1
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