Aftersales Area Manager responsible for achieving customer satisfaction and retention objectives in automotive. Collaborating with retailers to implement best practices and drive commercial results.
Responsibilities
Reporting to the Automobile Aftersales Section Manager
Field-based role responsible for the achievement of customer satisfaction, customer retention and part sales objectives
Work closely with retailers to implement Aftersales operational best practice
Act as the key after sales interface between Honda and the retailers
Agree targets and development plans with retailers, monitor progress and provide guidance
Identify and meet training needs, either directly or through Retailer Development
Analysis and Achievement of parts, retention products, eVHC and PM visit targets
Implementation of Honda eVHC into selected retailers
Agree and implement measurable improvement plans with the Senior Dealership Management Team
Requirements
Experience in an automotive aftersales environment
High level of commercial interest is required
Good knowledge of MS Office skills (especially Excel and PowerPoint)
Good English skills are required (written & spoken)
Good communication and negotiation skills
Good time management skills and a flexible approach to work prioritisation and scheduling
Well organized and analytical skills to think effectively in a cross-functional manner
Benefits
Flexibility for when you work
Ability to request to work from home 2 days per week
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