About the role

  • Aftersales Area Manager responsible for achieving customer satisfaction and retention objectives in automotive. Collaborating with retailers to implement best practices and drive commercial results.

Responsibilities

  • Reporting to the Automobile Aftersales Section Manager
  • Field-based role responsible for the achievement of customer satisfaction, customer retention and part sales objectives
  • Work closely with retailers to implement Aftersales operational best practice
  • Act as the key after sales interface between Honda and the retailers
  • Agree targets and development plans with retailers, monitor progress and provide guidance
  • Identify and meet training needs, either directly or through Retailer Development
  • Analysis and Achievement of parts, retention products, eVHC and PM visit targets
  • Implementation of Honda eVHC into selected retailers
  • Agree and implement measurable improvement plans with the Senior Dealership Management Team

Requirements

  • Experience in an automotive aftersales environment
  • High level of commercial interest is required
  • Good knowledge of MS Office skills (especially Excel and PowerPoint)
  • Good English skills are required (written & spoken)
  • Good communication and negotiation skills
  • Good time management skills and a flexible approach to work prioritisation and scheduling
  • Well organized and analytical skills to think effectively in a cross-functional manner

Benefits

  • Flexibility for when you work
  • Ability to request to work from home 2 days per week

Job title

Aftersales Area Manager – Automobile

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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