Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
About the role
- Customer Support Agent providing assistance in Dutch for a successful iGaming operator in Malta. Responsible for customer satisfaction and technical support across various channels.
Responsibilities
- Provide customer support via chat, phone, and email in Dutch
- Support players with technical (perceived or actual) problems
- Ensure player satisfaction through applying professionalism and empathy
- Educate players on game rules and features
- Assist players with finding their way around the website and current promotions
Requirements
- Excellent written & spoken communication skills in Dutch (native/C2 level) and English (C1)
- Previous experience in a customer-facing role, preferably online/chat support
- Internet & IT savvy
- Able to work on a shift basis across 7 days per week (rota)
- Flexible multitasker, adapting swiftly to a fast-paced environment
- Quick learner
- "Winner mentality" - you like to deliver to the best of your ability
Benefits
- Hybrid workplace arrangements (40%, after probation)
- 5% private pension contribution from the company
- €1,000 Annual Wellness Allowance
- Relocation package for candidates moving to Malta (flights + 2 weeks accommodation)
- Company Lunch weekly
- Access to continuous training in Casino, Sportsbook, AML, RGL, and more
- Free parking for cars and motorbikes
- Many more perks offered!
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