SI
Scout Motors Inc.Senior Technical Product Manager
Senior Technical Product Manager leading efforts on Scout’s Service Information platform and improving repair efficiency in digital ecosystem of automotive service.
About the role
- Develop and manage detailed release schedules, ensuring timely delivery of Veeva Vault updates and enhancements.
- Coordinate with cross-functional teams.
- Oversee the end-to-end deployment process of Veeva releases, including pre-release testing, validation, and post-deployment support to minimize downtime and disruptions.
- Lead the support team in troubleshooting, resolving, and documenting issues related to Veeva Vault.
- Act as the escalation point for support issues.
- Coordinate change requests, assess impacts, and ensure proper documentation and approval processes are followed.
- Act as a liaison between technical teams and business users, providing regular updates on release status, issues, and upcoming changes.
- Manage Veeva release dependencies across teams and collaborate closely with squad Product Owners, Product Managers, and business leaders to identify opportunities for operational efficiencies and compliance.
- Identify opportunities for process improvements, automation, and best practices in release management and support activities.
Requirements
- Bachelor's or higher in Computer Science or similar (Engineering, Math, Physics, IT)
- A minimum of ten (10) years of relevant IT and business experience in required
- Experience with Veeva RIM product suite and other R&D Veeva modules
- Proven experience in Veeva Vault release management, support, or administration.
- Strong understanding of Veeva Vault modules, configurations, and integrations.
- Knowledge of global regulatory affairs, regulations, computer systems validation requirements, current industry regulatory technology landscape, including knowledge of vendors, systems and what is new & upcoming in this space and all vital compliance requirements for workflow, reporting, and information custody for medicinal products companies
- Experience in Testing, IT Project Management, Systems Support, IT Compliance, or associated track is required
- Strong verbal and written communication skills with ability to confidently present complex information to all levels of the organization is required
- Maintain and advance a positive team culture and support an authentic, open, and broad environment that enhances diverse experiences and perspectives
- Understanding of customer journeys and customer experience
- Prior experience with pharmaceutical regulatory technologies like Documentum, Calyx/Ennov RIM, Lorenz
Benefits
- medical
- dental
- vision
- life insurance
- short- and long-term disability
- business accident insurance
- group legal insurance
- consolidated retirement plan (pension)
- savings plan (401(k))
- Vacation – up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
- Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work
- Personal and Family Time - up to 40 hours per calendar year
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