Customer Success Executive managing international SME customer portfolios at SD Worx. Building relationships, supporting clients, and identifying upsell opportunities for growth.
About the role
- Client Success Specialist at Jimerson Birr converting inbound leads into loyal clients. Collaborating with attorneys to ensure smooth onboarding processes and long-term client relationships.
Responsibilities
- At **Jimerson Birr**, we protect what our clients have worked hard to build — their businesses, properties, and financial futures.
- Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them.
- Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide.
- We pride ourselves on our people and their collective achievements.
- You’ll collaborate with our attorneys, marketing, and leadership teams to guide potential clients through the onboarding journey — ensuring every new relationship begins with clarity, confidence, and enthusiasm.
- The right candidate is flexible, adaptable, and energized by change rather than slowed by it.
Requirements
- A **sales mindset** and natural ability to connect with people — you love turning conversations into commitments.
- **3+ years** of experience in inside sales, client onboarding, or customer success.
- Law firm or legal industry experience is highly preferred
- A **degree in Business, Communications, Marketing, or Hospitality** (or equivalent professional experience).
- Prior **Salesforce is preferred.**
- **Comfort with change and a flexible mindset — you can adapt quickly, embrace new systems, and stay composed when priorities shift.**
- Excellent communication and interpersonal skills — you’re engaging, confident, and persuasive.
- High energy, curiosity, and a proactive approach to problem-solving.
- Ability to multitask and stay organized in a fast-paced environment.
- A collaborative spirit with strong follow-through and respect for process.
Benefits
- Be part of an **award-winning, growth-oriented firm** recognized as a *Best Company to Work For* and one of *America’s Best Law Firms.*
- **Annual performance bonus** tied to firm and individual success.
- A culture that celebrates **initiative, collaboration, and results.**
- Opportunities to develop professionally within a supportive, entrepreneurial environment.
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