VP of Customer Success at Amperity driving customer satisfaction and retention through a high - performing team. Leading customer onboarding and success while collaborating cross - functionally with key stakeholders.
About the role
- Client Success Specialist at Jimerson Birr converting inbound leads into loyal clients. Collaborating with attorneys to ensure smooth onboarding processes and long-term client relationships.
Responsibilities
- At **Jimerson Birr**, we protect what our clients have worked hard to build — their businesses, properties, and financial futures.
- Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them.
- Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide.
- We pride ourselves on our people and their collective achievements.
- You’ll collaborate with our attorneys, marketing, and leadership teams to guide potential clients through the onboarding journey — ensuring every new relationship begins with clarity, confidence, and enthusiasm.
- The right candidate is flexible, adaptable, and energized by change rather than slowed by it.
Requirements
- A **sales mindset** and natural ability to connect with people — you love turning conversations into commitments.
- **3+ years** of experience in inside sales, client onboarding, or customer success.
- Law firm or legal industry experience is highly preferred
- A **degree in Business, Communications, Marketing, or Hospitality** (or equivalent professional experience).
- Prior **Salesforce is preferred.**
- **Comfort with change and a flexible mindset — you can adapt quickly, embrace new systems, and stay composed when priorities shift.**
- Excellent communication and interpersonal skills — you’re engaging, confident, and persuasive.
- High energy, curiosity, and a proactive approach to problem-solving.
- Ability to multitask and stay organized in a fast-paced environment.
- A collaborative spirit with strong follow-through and respect for process.
Benefits
- Be part of an **award-winning, growth-oriented firm** recognized as a *Best Company to Work For* and one of *America’s Best Law Firms.*
- **Annual performance bonus** tied to firm and individual success.
- A culture that celebrates **initiative, collaboration, and results.**
- Opportunities to develop professionally within a supportive, entrepreneurial environment.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager at Tanium supporting customers in Tokyo's hybrid work environment. Ensuring successful outcomes and driving value from the Tanium platform with key clients.
As a CRM Consultant, analyze business processes and develop solutions using Microsoft technologies. Participate in project teams and discuss architectures with experienced professionals and students.
Customer Success Manager at DeepL focusing on client success and product adoption of AI solutions. Collaborating with teams to foster trust and long - term partnerships with customers.
CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
Senior Customer Success Specialist at ACA developing relationships with ComplianceAlpha clients. Providing regulatory and financial market expertise ensuring client satisfaction and project support.
Customer Success Specialist engaging with ACA software clients to maximize product utilization. Resolving issues and fostering strong client relationships through proactive support and feedback.
Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
Customer Engagement Consultant providing exceptional service and support for Zurich's direct life products in Australia. Handling customer inquiries and enhancing the customer experience through efficient advice delivery.
Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.