Senior Trade Marketing Analyst responsible for developing strategic plans for clients and driving commercial opportunities. Join a top Brazilian hygiene and cleaning company headquartered in São Paulo.
About the role
- Marketing & Retail Associate overseeing ecommerce and retail operations at JETSET Pilates HQ in Miami. Handling customer inquiries and managing marketing support across platforms.
Responsibilities
- Own and manage the retail@ inbox, including order issues, tracking requests, and customer inquiries
- Coordinate with vendors and fulfillment partners to resolve issues and ensure timely follow-up
- Maintain a high-quality, on-brand customer experience across all communications
- Monitor order flow, fulfillment status, and tracking updates within Shopify
- Maintain product listings, SKUs, and inventory levels
- Support product launches and merchandising updates
- Track purchase orders, custom merchandise orders, and delivery timelines
- Conduct ongoing audits of studio listings to ensure accuracy, quality, and brand consistency
- Maintain organized marketing assets and ensure accessibility across teams
- Pull and maintain monthly Shopify and inventory reports for accounting and leadership
Requirements
- 1–3 years of experience in marketing, ecommerce, operations, or related field
- Hands-on experience with Shopify
- Experience working with LMS and/or CRM systems (Delightree or similar preferred)
- Strong proficiency in Google Sheets / Excel and data organization
- Experience supporting multi-location or franchise businesses is a plus
- Excellent organizational, communication, and time management skills
Benefits
- Hybrid work environment with significant on-site presence
- Opportunities for professional development
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