Auction Account Manager responsible for managing client accounts and supporting their needs. Collaborating with teams to coordinate property sales on BidX1's digital auction platform.
About the role
- Senior Account Manager fostering client relationships and driving business growth at Jellyfish. Managing accounts, mentoring junior members, and optimizing project execution with innovative solutions.
Responsibilities
- Managing client relationships, serving as the primary point of contact for Enterprise clients or as the client lead for Scale accounts.
- Driving account growth by identifying opportunities for new products, services, or initiatives, and aligning Jellyfish's solutions with client business objectives.
- Ensuring operational excellence through effective project management, timely deliverables, and maintaining client health metrics.
- Mentoring junior team members and contributing to the development of best-in-class client management practices.
- Collaborating with cross-functional teams to ensure seamless project execution and fostering a culture of innovation.
- Maintaining accurate client data in Salesforce and producing well-articulated briefs aligned with client goals.
- Staying current with industry trends and acting as a trusted advisor to clients, promoting Jellyfish as a forward-thinking partner.
Requirements
- 4+ years of experience in Account/Client Management in an agency space, working with B2B clients.
- Bilingual proficiency in English and Mandarin/traditional Chinese.
- Excellent communication and presentation skills, with the ability to deliver clear, persuasive recommendations to clients and internal teams.
- Strong understanding of Google Marketing Platform tools: DV360, SA360, Google Ads, and GA360 – from a strategic and planning perspective.
- Translate client objectives into clear media briefs for activation teams across GMP platforms (DV360, SA360, Google Ads, GA360) and social media channels.
- Strong analytical skills, including proficiency in using platforms like Google Analytics to optimise client outcomes and ROI.
- Strategic thinking and proactive problem-solving abilities, with a focus on anticipating client needs and driving results.
- Proven leadership experience, including mentoring junior team members and managing cross-functional teams.
- Exceptional attention to detail and commitment to producing high-quality work.
- Business acumen to align solutions with client objectives and drive account growth.
- Provide strategic guidance to clients on the use of programmatic, search, analytics, and social media advertising, leveraging a solid understanding of these platforms.
- Client-centric mindset with a proactive approach to providing solutions.
- Strong sense of ownership and accountability.
- Ability to identify potential obstacles and develop actionable solutions.
Benefits
- You'll be eligible to join our discretionary annual bonus scheme.
- Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.
- Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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