Managing a designated territory, identifying business opportunities, and delivering customer service at Honeywell. Driving revenue growth in the commercial real estate and stadiums segment in the Northeastern U.S.
About the role
- Account Director guiding client success for brand/media clients at Jellyfish digital marketing agency. Strategic advisor aligning solutions with client goals and managing high-performance team culture.
Responsibilities
- Guide client success, ensuring profitability, and encouraging a high-performance team culture.
- Be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress.
- Mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.
- Lead QBRs with the cross-functional teams and help complete client growth plans.
- Improve client growth by achieving set targets and identifying expansion opportunities.
- Stay ahead of industry trends and contribute to marketing and progress efforts.
- Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation.
- Strengthen client relationships through engagement in events, webinars, experience, and case studies.
- Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps.
- Guide cross-team collaboration to provide integrated, client-centric solutions.
- Implement foundational best practices such as conference reports, timeline management and proper internal check-ins.
- Improve team resources to enhance client (and internal) team satisfaction and profitability.
- Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve.
Requirements
- 5+ years of experience in client management for brand/media clients
- Ability to strategically evaluate media plans and approaches
- Paid Media account experience is essential
- Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs
- Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment
- Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
- Ability to anticipate client needs, identify opportunities, and drive results
Benefits
- You'll be eligible to join our discretionary annual bonus scheme.
- Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.
- Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
- Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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