Account Manager responsible for managing renewals and expansions with Mid - Market customers at Loopio. Building relationships and driving customer success within a fast - growing company.
IS
Hybrid Senior Client Relationship Manager
Posted 10 hours ago
About the role
- Senior Client Relationship Manager overseeing a portfolio of larger and complex clients. Providing guidance and managing client expectations while ensuring their needs are met.
Responsibilities
- Own a portfolio of large and medium clients.
- Act as contract and escalation owner for assigned accounts.
- Lead complex client conversations around security, risk, and lifecycle planning.
- Deliver structured in-person and remote client reviews annually.
- Manage client onboarding sign-offs.
- Ensure all clients meet ITVET Minimum Security Standards.
- Balance client needs with commercial viability.
- Support complex solution discussions.
- Support training and development of CRMs and Coordinators.
- Act as a senior escalation point.
- Help uphold consistent standards across the CRM function.
Requirements
- Strong ability to build and maintain trusted, long-term client relationships.
- Confident communicator, able to explain technical concepts clearly to non-technical stakeholders.
- Experience managing senior client contacts and complex client situations.
- Good commercial awareness, able to balance client needs with service quality and commercial considerations.
- Strong organisational skills with the ability to manage multiple client accounts effectively.
- Solid understanding of IT service delivery and managed services environments.
- Calm, professional, and confident when handling sensitive or challenging conversations.
- Takes ownership and follows issues through to resolution.
Benefits
- OTE's £70,000 - £90,000
- Private healthcare
- Fitness/wellbeing allowance
- Enhanced pension contributions
- Life and critical illness cover
- 31 days holiday allowance
- Employee assistance programme
- Enhanced parental leave
- 2 wellbeing leave days
- Additional paid leave days for volunteering
- Free parking
- Free breakfast, lunch and snacks
- Games area
- Busy social calendar
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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