BC
Inside Sales / Sales Support professional focused on commercial relationships in logistics. Coordinate quotes and shipments while developing client relationships in Bogotá and remotely.
About the role
- Inside Sales role focused on lead qualification and managing customer inquiries. Requires a bachelor's degree and sales experience in an industrial setting.
Responsibilities
- Lead Response & Qualification
- Fast respond to customer inquiries from website, phone, social media, and events.
- Qualify leads using the BANT method (Budget, Authority, Need, Timing) and record in Salesforce
- Opportunity Creation & Assignment
- Convert qualified leads into sales opportunities, ensuring accuracy of product line, industry, and value information
- Assign opportunities to direct or channel sales according to process and notify via Teams
- Quoting & Follow-Up
- Provide budgetary quotes within certain business scope and drive order closure
- Execute 6–8 follow-up touchpoints to maintain customer engagement, to uncover insights and strengthen customer retention and repeat purchases
- Outbound & Demand Generation
- Conduct outbound calls to create new opportunities
- Leverage IoT data and customer insights to drive incremental sales
- CRM Management & Reporting
- Ensure data integrity and accuracy in Salesforce
- Provide monthly KPI reports and participate in process improvement initiatives
- Customer Satisfaction
- Maintain smooth communication with external sales and channel partners to ensure customer experience (NPS ≥ 0)
Requirements
- Bachelor’s degree or above, preferably in Marketing, Business Management, or Engineering
- 2–4 years of sales or customer service experience in industrial companies (Inside Sales, SDR,or telesales preferred)
- Familiarity with CRM systems
- Fluent in English, Malay, Indonesian. Mandarin & Cantonese are preferred.
- Excellent communication skills and ability to handle technical inquiries
- Customer-focused with strong problem-solving ability
- Results-driven in a fast-paced environment
- Proficient in office software with data analysis awareness
Benefits
- Special Accommodation if you are a person with a disability and need assistance applying for a job.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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