Sales & Service Team Leader overseeing a hybrid team of 6 in London. Leading daily performance and ensuring exceptional customer experiences in a high - velocity sales environment.
About the role
- People & HR Operations Specialist supporting HR functions for ION Markets in Pisa. Responsibilities include HR operations, compliance, and onboarding processes with advanced technology leveraging.
Responsibilities
- Maintain and update employee records across HRIS, ensuring data accuracy and GDPR compliance
- Support contract management: preparation of employment contracts, amendments, extensions, and termination documentation in line with applicable CCNL and Italian labor law
- Assist with payroll-related inputs (attendance, leave, variable compensation data) in coordination with payroll/finance
- Handle employee inquiries on HR policies, procedures, benefits, and contractual matters — acting as a first point of contact with a service-oriented approach
- Support mandatory compliance activities (communications to authorities, mandatory training tracking, health & safety documentation)
- Prepare HR reports, dashboards, and documentation for internal stakeholders
- Assist in posting job ads, screening candidates, and scheduling interviews
- Coordinate with hiring managers throughout the recruitment process
- Maintain candidate records in the ATS and support recruitment KPI tracking
- Liaise with talent suppliers, staffing agencies, and university career centers
- Coordinate onboarding documentation, induction sessions, and orientation activities
- Support employee lifecycle processes: probation reviews, internal transfers, offboarding
- Ensure compliance with HR policies at each stage
- Leverage AI/LLM tools to streamline and automate repetitive HR workflows (e.g., document drafting, data extraction, reporting, FAQ handling)
- Proactively identify opportunities to improve HR processes through technology
- Stay current on AI tools relevant to HR and act as a resource for the broader HR team
- Support employer branding initiatives on social media, job boards, and at job fairs
- Contribute to internal engagement and communication initiatives
- Work cross-functionally with internal teams across both legal entities
- Provide timely, empathetic communication to employees and candidates alike
Requirements
- Master degree in Humanities, Digital Humanities, Economics, or Law.
- Native Italian speaker and English proficiency (minimum B2 level).
- 2–5 years of experience in an HR generalist or HR operations role
- Working knowledge of Italian labor law and CCNL regulations
- Experience with HRIS platforms (e.g., Workday, SAP SuccessFactors, Zucchetti, or similar)
- Proficiency in data analysis and reporting tools: advanced Excel (pivot tables, VLOOKUP/XLOOKUP, Power Query) and experience with BI tools (e.g., Power BI, Tableau, or Looker) to build HR dashboards and support data-driven decision making
- Familiarity with AI/LLM tools (e.g., ChatGPT, Copilot, Claude) and genuine interest in applying them to automate and improve HR workflows
- Fluent in Italian; professional proficiency in English
Benefits
- Important notes:
- According to the Italian Law (L.68/99) please note that candidates from the disability list will be given priority.
- Due to the high volume of applications, only those candidates that meet the required criteria for selection will be contacted.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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