Franchise Onboarding Manager guiding MilkShake Factory franchisees through permitting, vendor setup, and construction timelines. Ensuring operational readiness and providing consistent support for new store openings.
About the role
- Client Onboarding Manager at International SOS implementing health and security services for clients. Managing onboarding processes and ensuring client satisfaction with service delivery.
Responsibilities
- Manage the ‘end-to-end’ implementation for a new client’s International SOS products and services, including trainings.
- Manage the ‘end-to-end’ implementation for significant Account Extensions involving digital products.
- Follow through the onboarding journey with client to ensure scheduled events, key milestones are delivered whilst maintaining quality of the setup, tracking progress, and keeping all stakeholders informed till implementation completion.
- Establish a good understanding of the client’s service expectation, unique pain points/challenges, global/regional/ business structure with introduction to key stakeholders and their global footprint.
- Position yourself as an expert on our products and services by maintaining up-to-date product and road-map knowledge to deliver ‘best-in-class’ service to our clients.
- Consultatively engage with client to scope and influence their decisions related to the configurations.
- Share best practices empowering clients to use the International SOS products and services autonomously in a way that aligns with their strategic business goals.
- Deliver trainings to client’s manager users, authorised persons, and members of their subscription to drive utilisation and support client in internal communication/awareness campaigns.
Requirements
- Proven experience (1 year) in a client service role, with international corporate organizations.
- Bachelor’s Degree
- Proven ‘project management’ experience, managing multiple concurrent projects with varying complexity levels, taking a consultative approach for problem solving and delivering high quality results under tight deadlines.
- Ability to communicate fluently (oral and written) in French, English and Spanish.
- Proficient in Salesforce.com and Microsoft Office (MS word, MS Excel, MS PowerPoint, MS Teams)
- Good Presentation skills.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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