Senior Einkaufsmanager:in overseeing strategic and operational purchasing in a leading media company. Focused on procurement processes and supplier management in a dynamic environment.
About the role
- Travel Supervisor overseeing day-to-day operations of Travel Advisors within a 24-hour contact center environment. Ensuring service quality and customer satisfaction at International SOS.
Responsibilities
- The Travel Supervisor oversees the day‑to‑day operations of a team of Travel Advisors within a 24‑hour contact center environment
- This role ensures that service levels are achieved by providing coaching, monitoring performance, handling basic escalations, and supporting the team with complex customer inquiries
- Maintains strong knowledge of travel service delivery standards, client programs, and company procedures while ensuring service quality and customer satisfaction
- Support new hire onboarding and post‑training reinforcement
- Monitor daily request volumes, queues, and ticket handling to ensure service levels are met
- Adjust workload distribution across the team as needed
- Handles escalated issues and resolve customer issues when Advisors require support
- Communicate recurring issues to the Manager for higher‑level resolution or process improvement
- Administers management policies and procedures
- Performs quality scoring as part of monthly responsibilities
- Prepares all reports for management as needed
- Completes special projects and/or other tasks as assigned
Requirements
- Supervisory or Team Lead experience required
- 4-6 years related customer service or hospitality experience required
- Proficiency on GDS – specifically Sabre
- College Degree preferred
- Superior time-management skills along with strong sense of urgency
- Strong Internet navigation skills along with a working knowledge of Microsoft Office
- Strong customer service skills and attention to detail
- Committed to delivering customer service excellence and high-quality work
- Excellent verbal and written communication skills
- Demonstrates self-motivation, self-confidence, flexibility, adaptability, and open-mindedness
- Exhibits leadership traits in order to motivate, communicate and provide feedback
- Exercises discretion and judgment when providing feedback, guidance, clarification, and disciplinary action
- Able to anticipate, successfully negotiate and solve problems
- Able to resolve conflicts when they arise
- Able to work a flexible schedule that includes nights, weekends, and holidays
- Able to successfully pass a credit, criminal, and employment reference security check
Benefits
- Provides daily support, coaching and management to a team of full-time and part-time Travel Advisors
- Conducts Monitoring, which includes the management of the overall daily volume of requests and ticket management to ensure service level standards are met
- Available by cell phone 24 x 7
- Assists with the training and post training of all new hire classes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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