Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.
About the role
- Especialista en CRM y BI para Super Food Holding, liderando proyectos de datos y análisis de mercado. Brindando soporte para decisiones estratégicas y gestionando herramientas CRM.
Responsibilities
- Analizar y proveer información que permita tomar decisiones sobre la gestión de nuestros clientes y del mercado.
- Liderar proyectos de innovación con Inteligencia Artificial.
- Liderar proyectos relacionados con BI y Data Analytics.
- Liderar el diseño, construcción y mantenimiento de arquitecturas de datos escalables.
- Evaluar las estrategias implementadas.
- Brindar soporte de información y análisis de datos para campañas CRM.
- Gestionar e implementar mejoras en la herramienta Salesforce Marketing Cloud.
- Desarrollar y mantener dashboards e informes automatizados.
Requirements
- Bachiller en Ingeniería de Sistemas, Ingeniería de Software, Informática y/o a fines.
- Experiencia mínima de 1 año como Product Owner o 2 años como Especialista de BI o Data Analytics.
- Indispensable: Experiencia gestionando proyectos de arquitectura de datos.
- Indispensable: Conocimiento sólido de Lenguaje de Programación R, Python, SQL y Google Cloud Platform o alguna otra nube (AWS,Azure,etc).
- Deseable: Experiencia en el uso de alguna plataforma de envió de comunicaciones masivas de marketing directo vía mail o SMS o whatsapp (Ejemplo: Salesforce,Emblue,Aldeamo,etc)
Benefits
- Beneficios y Descuentos por pertenecer al Club Intercorp
- Oportunidad de Línea de Carrera.
- Capacitaciones Constantes.
- Pertenecer a una de las mejores empresas para trabajar en el Perú.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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