Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
About the role
- Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.
Responsibilities
- Become an expert on Lexroom and a product specialist, guiding customers from onboarding to renewal
- Manage customers, conduct checkpoints/interviews, and do upsells
- Work closely with customers to ensure their needs are met and they are satisfied with the product
- Prepare dashboards, monitor KPIs, collaborate with internal teams, and share insights
Requirements
- 0-1 year of experience in a Sales, Ops, or customer-facing roles
- Familiar with sales support tools (HubSpot, Notion, etc.)
- Eager to join a rapidly growing startup
- Optional but a bonus: Law degree
- Speak both Italian and English.
Benefits
- Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
- Health Insurance: Comprehensive coverage to ensure peace of mind.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Performance Bonuses: Rewards tied directly to measurable results.
- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.
Job title
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Degree requirement
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