Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- Customer Success Manager at Grata driving growth within Strategic Accounts for private market dealmaking. Engaging with senior stakeholders and ensuring successful delivery of services and solutions.
Responsibilities
- Proactively interact with senior stakeholders
- Build rapport and credibility with end-users
- Conduct initial onboarding of accounts
- Maintain up-to-date client organizational maps
- Provide regular feedback to cross-functional teams
- Exceed quarterly and annual revenue targets
Requirements
- 3-5 years of experience in a customer-facing role
- Demonstrable success managing relationships at strategic level accounts
- Proven proficiency engaging directly with customers
- Ability to work in a feedback driven environment
- Successful candidates will be innovative, persuasive, and creative
Benefits
- Health insurance (medical, dental, vision)
- Retirement savings plan
- Paid time off
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