Especialista en CRM y BI para Super Food Holding, liderando proyectos de datos y análisis de mercado. Brindando soporte para decisiones estratégicas y gestionando herramientas CRM.
About the role
- Customer Success Executive ensuring satisfaction and success for drivers within Moove's mobility ecosystem. Collaborating internally to address user needs and enhance service delivery.
Responsibilities
- Monitorear el desempeño diario de los conductores y realizar check-ins regulares.
- Apoyar y resolver incidencias de conductores en tiempo real, tanto en tránsito como fuera de él.
- Recibir y realizar llamadas (inbound/outbound) para soporte y seguimiento.
- Realizar y compilar encuestas a conductores, analizando resultados para mejoras.
- Asegurar el cumplimiento de normas, políticas y KPIs definidos por la compañía.
- Diseñar y ejecutar proyectos estratégicos orientados al éxito del cliente, garantizando la medición y reporte de KPIs de impacto.
Requirements
- Título universitario en cualquier disciplina.
- Mínimo 2 años en roles de atención al cliente, soporte o éxito del cliente.
- Manejo intermedio de Microsoft Office (especialmente Excel y Google Workspace).
- Atención al detalle y alta capacidad analítica.
- Habilidades de comunicación verbal y escrita.
- Orientación a resultados y resolución proactiva de problemas.
- Capacidad para gestionar múltiples tareas y prioridades.
- Habilidad para trabajar en equipo y gestionar relaciones interpersonales.
Benefits
- Bonuses
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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