Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.
About the role
- CRM Architect providing strategic leadership in customer relationship management, focusing on Salesforce systems and processes. Collaborating with IS, marketing, sales, and customer service teams in a leading manufacturing company.
Responsibilities
- Lead CRM system design, architecture, and roadmap development
- Implement and maintain Salesforce configuration changes
- Design and develop custom applications using Apex, Lightning Web Components, and Visualforce
- Manage integrations with third-party applications and external systems
- Conduct proactive system maintenance including release updates, health checks
- Oversee data quality initiatives
- Serve as the company’s primary point of contact for our CRM vendor (Salesforce)
- Support marketing automation efforts
- Manage user roles, profiles, permissions
- Promote user adoption through training
- Monitor CRM usage and identify opportunities
- Respond to user tickets, troubleshoot bugs
- Lead change management initiatives
Requirements
- Bachelor’s degree or equivalent professional qualification
- 5+ years of CRM management experience
- 3+ years with Salesforce specific experience
- Salesforce Administrator certification required
- Advanced Administrator or Sales Cloud preferred
- Experience with Pardot, Einstein AI, and Translation Workbench is a plus
- DevOps/Release management experience preferred
- Experience in both hands-on CRM architecture and team/project leadership is preferred
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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