Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
About the role
- Client Success Manager ensuring high-quality experiences for key partners in climate events. Managing relationships and coordinating delivery for impactful climate initiatives.
Responsibilities
- Ensure we meet and exceed client expectations, delivering a high-quality experience that creates measurable value for both our partners and Climate Action.
- Manage and grow relationships with key partners, acting as their main point of contact across our flagship events.
- Onboard partners, coordinate delivery with internal teams, troubleshoot in-flight issues, ensuring every partner receives a seamless, high-value experience that reflects Climate Action’s standards.
- Account management for key clients to ensure we meet their contractual obligations, provide client satisfaction and improve retention.
- Conduct onboarding calls with partners.
- Create and maintain campaign trackers, outlining deliverables and deadlines.
- Work collaboratively with internal departments to deliver outstanding client satisfaction.
- Maintain accurate records of client contact details and engagement, collating and distributing any inbound leads.
- Stay up to date with relevant news and information on key accounts.
Requirements
- A minimum of four years in an account management, operations, or sales department with a commercial conference or exhibition organizer
- Commercial mindset, understanding the importance of ROI for both client and Climate Action
- Passion for sustainability (desirable but not essential)
- Proficient CRM skills
- Immediate / ASAP start - please indicate your notice / availability
Benefits
- Salary: £35,000 - £40,000 (Negotiable, depending on experience)
- Generous and achievable bonus scheme
- Opportunity to work with globally recognised sustainability and climate leaders
- Join a rapidly growing, mission-led company, making a positive impact on our planet
- 23 days annual leave plus bank holidays
- An additional day’s leave to celebrate your birthday
- Hybrid working – 2 days remote (3 days in our Victoria WeWork offices)
- 10 additional flexible remote working dates after probation
- Ethical pension plan with 3% employers’ contribution
- WeWork wellbeing benefits such as yoga sessions and meditation, Barista, community bar, table tennis, showers, and ability to bring your pet to work
- Benenden Health Scheme
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