Managing Partner responsible for customer success at Workday, focusing on deployment and value realization. Leading executive relationship management and deployment accountability in Hybrid role.
About the role
- Engagement Business Partner at Civica playing a key role in customer support and engagement for government software solutions. Managing escalations and improving customer experience and satisfaction.
Responsibilities
- Play a key part in delivering exceptional customer support and engagement across key product groups.
- Work closely with customers to ensure issues are resolved effectively, relationships are strengthened, and service standards are consistently met.
- Manage escalations to drive service improvements and shape a seamless and high-quality customer experience.
Requirements
- Manage day-to-day customer engagement and support activities
- Ensure timely resolution of customer cases in line with SLAs and quality standards
- Act as a key point of contact for customer queries and escalations
- Build and maintain strong customer relationships through proactive communication
- Monitor and prioritise workloads to meet service expectations
- Identify trends in customer issues and contribute to continuous improvement initiatives
- Maintain accurate documentation and contribute to knowledge sharing
- Collaborate with internal teams to ensure a joined-up, customer-focused service
- Support service reviews and provide insights to improve customer experience
- **What you’ll bring**
- Experience in a customer-facing support or service delivery role
- Strong problem-solving skills and ability to manage complex issues
- A customer-first mindset with a focus on quality and responsiveness
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple priorities
- Ability to work independently while collaborating effectively with wider teams
- A proactive approach to identifying and driving service improvements
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business partner offering financial support and P/L management for IQVIA product portfolio, ensuring project profitability and cash flow through effective collaboration.
Estagiário em Recursos Humanos em empresa de materiais de construção e soluções sustentáveis. Contribuirá para relatórios, capacitação e eventos internos.
Compensation Partner responsible for advising on compensation matters at PointClickCare. Collaborating with HR and Talent Acquisition teams to support client groups across Canada and the US.
Talent Partner to manage recruitment processes for Sailor Health, ensuring top talent is onboarded. Working alongside founders to create a world - class hiring experience.
Talent Acquisition Partner connecting exceptional mental health professionals with opportunities at TELUS Health. Collaborating across the APAC region to shape recruitment strategies for improving mental health outcomes.
Coordinator BP leading people functions for Grupo Boticário in their expansion project. Providing strategic partnership and stakeholder management across various business units.
Agent Partner role for AmarthaLink involving recruitment and outreach in the Madiun region. Conducting field visits and building partnerships for financial services.
HR Analyst acting as a Business Partner in a tech company focused on cultural transformation and leadership development. Engaging in strategic HR functions and supporting leadership teams.
Occupational Health Business Partner providing proactive occupational health support across UK manufacturing sites. Focusing on health risk management, compliance, and employee wellbeing.