Customer Service Representative providing compassionate care at Coyne Veterinary Center. Handling client interaction and administrative duties in a busy veterinary reception environment.
About the role
- Customer Support Expert assisting retail clients with troubleshooting and inquiries. Engaging in user support through calls, ticketing system, and knowledge management.
Responsibilities
- Answer calls promptly, professionally and effectively
- Accurately register tickets in our ticketing system (currently Jira Service Management)
- Call users for preventive maintenance and improvements
- Identify issues that require escalation to development team
- Facilitate the continuous updating of our knowledge base
- Report recurring issues and patterns to Support Manager for permanent resolution
Requirements
- Be customer centric and communicate efficiently
- Technical background (IEK or other tech degree)
- Troubleshooting and problem solving mentality
- Teamwork mentality
- Good knowledge of English language
- Native Greek language
- Ability to work under pressure
- You work will involve daytime shifts and occasionally on-call
- Customer service experience is a plus
- Network (routing, VLAN, VPN etc)
- SQL knowledge
- Basic Linux knowledge
- Previous experience on CRM/ERP systems
Benefits
- Competitive salary
- Exciting technology and clients
- An entrepreneurial and creative work environment
- Central location at Monastiraki and also remote work (depending on departmental planning)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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