Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high - quality service in EMEA region.
About the role
- Bilingual Customer Service Representative in Auto Claims assisting customers with inquiries and claims. Documenting interactions and providing quality service in a fast-paced environment.
Responsibilities
- Be a subject matter expert on our policies, products, services, and initiatives.
- Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
- Accurately and clearly document files to reflect conversations and actions taken on claims.
- Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
- Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
- Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
- Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.
Requirements
- Bilingual in English and French is required
- Customer service and sales experience preferred
- Insurance experience is considered an asset
- Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays
- Self-motivated, resourceful, and resilient to overcome various situations is essential
- Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet
- Excellent listening and communication skills with the ability to foster strong working relationships.
- No Canadian work experience required however must be eligible to work in Canada.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Project Manager responsible for multiple projects in sprinkler retrofitting. Overseeing technical and commercial responsibilities and ensuring contract compliance.
Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
Global HR Support Specialist managing recruitment administrative tasks and assisting business leaders. Support position management and ensure day - to - day operations of Global Talent Acquisition processes.
Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.
Customer Care Agent at Porsche Digital in Barcelona providing exceptional customer service and support. Engaging with customers and enhancing their experience with Porsche products and services.
Operations Customer Expert providing customer service in Saarbrücken, Germany. Handling customer inquiries and managing complaints with a focus on service orientation.
Sales Support Representative at RNDC, collaborating with sales team to manage order delivery and customer support. Building strong relationships and ensuring effective merchandising in the wine and spirits industry.