Lead a Customer Experience team at Rain, a fintech company focusing on improving customer interactions. Coach and develop CX Associates while driving operational excellence.
About the role
- Customer Service Representative responding to commercial inquiries about secondary payer processes. Utilizing BCRS system for updates and processing caller information.
Responsibilities
- Respond to inquiries from commercial entities about secondary payer processes.
- Verify and validate caller information for right party contact.
- Leverage BCRS system to process and update caller information.
- Analyze caller issues based on MSP COB&R program training.
- Handle e-mail and correspondence requests related to BCRS Work Types.
- Document and track support activity in a customer-centric manner.
- Collaborate effectively with CRC staff.
- Log calls, emails, and voicemails for tracking purposes.
- Stay current with system information by attending CRC staff meetings.
- Work on supervisor-assigned projects when requested.
Requirements
- Excellent customer care skills.
- Strong verbal and written communication skills.
- Superior interpersonal skills and telephone etiquette.
- Good analytical and problem-solving skills.
- Ability to deal with stress associated with fast-paced work environment.
- Ability to make judgment decisions and adapt to changing work situations.
- Ability to handle 50+ calls per day with calls being different in level of complexity.
- Ability to work independently, as part of a team, with customers, peers and management.
- Proficient in Microsoft Office Suite and various Windows operating systems.
- Willingness to work flexible hours 8am to 8pm, M-F.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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