About the role

Creative Account Manager responsible for managing account services for Macmillan's clients. Enhancing client relationships and delivering high-quality creative outputs in a fast-paced environment.

Responsibilities

Key role within the Macmillan account team.
Deliver best-in-class client service with a focus on responsiveness, accuracy, and professionalism.
Manage end-to-end delivery for creative services, & production house from client brief through to final asset creation.
Maintain excellent client relationships, acting as a trusted advisor and daily point of contact.
Lead and attend both client and internal project meetings.
Ensure strict adherence to internal/client SLAs, critical paths, processes, and quality standards.
Manage multiple, fast-paced projects simultaneously across creative and artwork.
Oversee the management of Canopy: client training, administration and close relationship with configuration team to resolve any workflow issues
Own the financial management of your account: invoicing, tracking spend and chasing POs.
Work collaboratively with cross-functional teams (Ops, Creative, Studio, Print Production etc.) to ensure smooth workflow and timely delivery.
Work closely with the Senior Account Director to escalate concerns
Continuously seek out efficiencies and process improvements to support smarter ways of working.
Maintain accurate documentation via workflow tools such as Monday.com, Canopy and Synergist.

You’re passionate about customer service and have proven account and project management experience in a creative or marketing environment.
Experience in creative, artwork,, and an awareness of print and POS production.
You’ll have an ability to not just take briefs, but challenge them when necessary. Understanding the why behind the request.
You will be able to give clear, actionable feedback to creative and studio teams, bridging the gap between the client and the creative team.
Super organised with strong prioritisation and time-management skills.
You’re an effective problem solver, especially under pressure and in client-facing situations. You can anticipate blockers before they become issues (e.g., delayed copy, late PO approvals).
Can demonstrate commercial acumen and attention to detail in managing budgets and project scopes.
You need to have fabulous communication and interpersonal skills, with the ability to build rapport at all levels. Represent ITG in a confident, knowledgeable, and solutions-focused way at all times.
Can demonstrate you are agile, adaptable, and comfortable working in a fast-paced, changeable environment.
A natural team player who thrives in a collaborative setting.
Proficient in Excel and workflow platforms (e.g. Canopy, Monday.com).

25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
Pension Scheme – helping you save towards your retirement home in the sun!
Corporate Medical Cash Plan – claim back the cost of your medical treatments.
Smart Working Options – spend up to 40% of your working week from home.
So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
Cycle to Work Scheme – save on the cost of biking to work.
Monthly Employee Awards - Employee of the Month programme with £250 bonus
Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.