Director of Account Management at Mad Mobile leading customer success strategy and revenue growth in SaaS. Fostering executive relationships and optimizing customer satisfaction and retention metrics.
About the role
- Account Manager II managing client accounts and relationships at NFP, a leading risk management and benefits consulting firm. Involves project management, client interaction, and compliance support.
Responsibilities
- Serve as the primary contact for clients, addressing their needs and concerns promptly and effectively
- Maintain regular communication with clients to ensure their satisfaction and address any issues that arise
- Build and deepen relationships with clients, fostering trust and long-term partnerships
- Own the delivery and execution of all client deliverables, ensuring they are completed accurately and on time
- Manage the lifecycle and renewal process for client accounts, including planning, execution, and follow-up
- Lead the implementation of new business and open enrollment processes, ensuring smooth transitions and successful outcomes
Requirements
- 3+ years of experience in benefits account management or a related field
- Preferably a bachelor's degree
- Life & Health Insurance License
- Strong understanding of benefits administration, industry trends, and carrier products and services
- Excellent communication skills, both written and oral
- Strong Microsoft Excel and PowerPoint skills
- Project management skills with the ability to manage multiple priorities effectively
Benefits
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
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