Director of Account Management at Mad Mobile leading customer success strategy and revenue growth in SaaS. Fostering executive relationships and optimizing customer satisfaction and retention metrics.
About the role
- Franchise Portfolio Manager coordinating contracts and partner relations for a growing international company. Active involvement in process management and event support.
Responsibilities
- You manage our franchise portfolio: you review and structure existing contracts and ensure digital filing and transparency
- You coordinate new contracts: you prepare them, support the signing process and ensure accurate documentation
- You prepare relevant materials from specialist departments and communicate professionally with partners
- You support franchise meetings, calls, partner events and conventions — from organization to follow-up
- You maintain active process and document management and further develop workflows, tools and structures
- You act as the primary contact for external organizations, e.g. the German Franchise Association and international partner networks
Requirements
- Completed degree in Business Administration, Business Law, Management or a related field
- Several years’ experience in portfolio, contract or partner management, ideally in system catering/restaurant chains or franchising
- Solid knowledge of contract and document management and experience in process coordination
- Strong organizational and coordination skills with a high service orientation
- Structured, independent and reliable working style
- Excellent communication skills, discretion and a strong sense of responsibility when handling sensitive data
- Very good German and English language skills
Benefits
- Flexible working hours
- 30 days of annual leave
- Hybrid working model (Munich-based)
- Attractive development opportunities within a growing, international company
- Tailored training and development opportunities
- Health benefits and mental health support through L’Osteria Cura
- Company pension scheme and employer savings contributions (vermögenswirksame Leistungen)
- JobRad (company bike leasing) and employee discounts
- Dog-friendly office
- Autonomy and responsibility from day one
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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