Senior Customer Service Coordinator at Coates managing a team to ensure customer satisfaction and safety. Responsible for administrative tasks and customer solutions at the Albert Park branch.
About the role
- Customer Support Representative at Ingram Micro assisting resellers with technical inquiries. Managing service requests via phone, email, and chat with a primary focus on cloud solutions.
Responsibilities
- Manage inbound technical service requests via phone, email, and live chat.
- Log all issues, steps, and updates accurately within internal systems.
- Diagnose root causes—whether software defects, misconfigurations, content issues, or user-related problems.
- Support multiple cloud solutions (Adobe, Dropbox, Google, etc.) with a primary focus on Microsoft 365 and Microsoft Azure.
- Collaborate closely with internal teams and external vendors, especially Microsoft engineers, to ensure timely resolution.
- Understand partner business objectives and apply technical expertise to drive successful outcomes.
- Contribute to improving service desk processes, documentation, and workflows.
- Champion exceptional customer experiences in every interaction.
Requirements
- Excellent verbal and written communication skills in English
- Strong analytical and problem-solving abilities
- Knowledge of Microsoft 365 and/or Microsoft Azure (an advantage)
- Experience with Zendesk (an advantage)
- Proven ability to troubleshoot and debug SaaS cloud solutions
- Ability to prioritize effectively and manage expectations in a fast-paced environment
- Comfort working through ambiguity and adapting quickly to change
- Passion for delivering outstanding service and driving customer success
Benefits
- Global learning opportunities
- Meaningful career development
- Exposure to cutting-edge cloud technologies
- Inclusive, diverse community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Service/Warehouse Associate providing support and servicing customers for Dal - Tile, handling transactions and inventory. Maintaining warehouse and ensuring safety protocols.
Customer Care Operations Consultant responsible for optimizing service delivery and workforce performance. Leveraging data - driven consulting and emerging technology solutions in a customer care environment.
Customer Experience Associate at TD helping clients with banking transactions and solutions in Ontario. Aiming to deliver a positive customer experience while achieving business objectives.
Analista de Atendimento integrating the team to provide excellent customer support in credit analysis automation. Managing technical inquiries and ensuring client satisfaction with efficient solutions.
Customer Service Specialist providing support and a seamless experience for dental offices. Blending customer service with knowledge in dental revenue cycle management and logistics.
Family Support Specialist supervising family visits for child welfare in Nebraska. Providing support and coaching for families striving to reunify.
Endoscopy Support Specialist I at Olympus providing service contract support to customers in Philadelphia. Delivering education on equipment cleaning, disinfection, and sterilization while managing key relationships.
Analista de Sucesso do Cliente na Rands, atuando com foco em experiência do cliente e evolução do ciclo de vida dos produtos. Contribuindo para a gestão de indicadores de sucesso do cliente de forma integrada.
Customer Service Administrator handling customer data management and invoicing. Role based in Szczecin office, requiring knowledge of German and English.