Head of Customer Service managing order execution from Singapore hub. Leading order management for affiliates and ensuring customer service excellence across APAC region.
About the role
- Customer Support Representative at Ingram Micro assisting resellers with technical inquiries. Managing service requests via phone, email, and chat with a primary focus on cloud solutions.
Responsibilities
- Manage inbound technical service requests via phone, email, and live chat.
- Log all issues, steps, and updates accurately within internal systems.
- Diagnose root causes—whether software defects, misconfigurations, content issues, or user-related problems.
- Support multiple cloud solutions (Adobe, Dropbox, Google, etc.) with a primary focus on Microsoft 365 and Microsoft Azure.
- Collaborate closely with internal teams and external vendors, especially Microsoft engineers, to ensure timely resolution.
- Understand partner business objectives and apply technical expertise to drive successful outcomes.
- Contribute to improving service desk processes, documentation, and workflows.
- Champion exceptional customer experiences in every interaction.
Requirements
- Excellent verbal and written communication skills in English
- Strong analytical and problem-solving abilities
- Knowledge of Microsoft 365 and/or Microsoft Azure (an advantage)
- Experience with Zendesk (an advantage)
- Proven ability to troubleshoot and debug SaaS cloud solutions
- Ability to prioritize effectively and manage expectations in a fast-paced environment
- Comfort working through ambiguity and adapting quickly to change
- Passion for delivering outstanding service and driving customer success
Benefits
- Global learning opportunities
- Meaningful career development
- Exposure to cutting-edge cloud technologies
- Inclusive, diverse community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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