Detail - oriented Jr. Account Manager supporting client service in group benefits. Collaborating with clients and managing data amid a hybrid work model in Toronto, Ontario.
About the role
- Vendor Optimisation & Relationship Manager managing relationships with third-party lending vendors in ING's Lending Operations. Focused on vendor performance and compliance, enhancing broker experience.
Responsibilities
- Own and manage strong working relationships with key third‑party lending vendors, ensuring effective day‑to‑day engagement.
- Ensure all valuation and settlement correspondence is appropriately managed, with issues, incidents and faults escalated and resolved in a timely manner.
- Provide expert guidance and technical support to stakeholders for complex or escalated lending requests.
- Maintain up‑to‑date knowledge of regulatory obligations and drive control and process enhancements as requirements evolve.
- Develop, enhance and maintain processes, playbooks, tools, templates and reporting to support efficient Lending Operations.
- Drive vendor performance optimisation, including cost management within budget, implementation of efficiencies, and continuous improvement to customer and employee experience.
Requirements
- Strong knowledge of retail and commercial home lending, including third‑party, direct, hardship and collection channels.
- Proven experience in vendor and relationship management, including identifying opportunities and leading change initiatives is highly regarded.
- Sound understanding of banking products, lending operations, and retail banking systems and processes.
- Excellent analytical, problem‑solving and decision‑making capability, with strong attention to detail, time management and the ability to manage multiple priorities in a changing environment.
- Process improvement and governance mindset, with the ability to plan, implement and embed change, supported by an understanding of relevant regulatory obligations (e.g. NCCP, Privacy Act, AML/CTF).
Benefits
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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