RAST PCM Specialist focused on optimizing customer experiences in Business Banking through proactive engagement and support. Collaborating across teams to enhance product adoption in Payments & Cash Management.
Responsibilities
Proactief benaderen van klanten om hen te interesseren voor relevante producten en diensten binnen PCM
In-life management bij crisissituaties
Implementeren en onderhouden van onze Zakelijke arrangementen
Voeren van een regierol in het International Account Openingsproces
Adviseren en begeleiden van klanten bij het verlengen of aanpassen van deposito’s
Ondersteuning bij het herzien van bestaande cash management-oplossingen en het implementeren van maatwerkstructuren
Requirements
2-5 jaar ervaring in een klantgerichte- en commerciële rol
Minimaal een hbo-diploma
Communiceert laagdrempelig met de klant, zowel per mail als telefonisch (outbound en inbound)
Ondernemerschap en commerciële drive
Goede beheersing van de Nederlandse en Engelse taal
Een scherp oog voor detail en het vermogen meerdere taken efficiënt af te handelen
Goed kunnen samenwerken met collega’s als onderdeel van een hoog presterend en zelfsturend team
Ervaring om middels data-analyse, trends te identificeren en inzichten te gebruiken om procesverbeteringen door te voeren
Benefits
Hybride werkomgeving
Continu de mogelijkheid om vaardigheden te ontwikkelen via onze trainingsprogramma’s
Job title
Advice Sales Team Payments & Cash Management Specialist
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