Customer Onboarding Engineer facilitating client implementations for Infraspeak's FM platform in Spain. Managing client projects from kickoff to successful launch, ensuring satisfaction and technical support.
Responsibilities
Lead client implementation projects from kickoff to go-live, managing plans, timelines, and deliverables.
Analyze client needs and configure/customize our platform to create a functional solution.
Train all levels of client staff to effectively use the newly configured system.
Serve as the expert support to identify and resolve technical issues during implementation.
Keep clients and internal teams informed of project status, risks, and timelines.
Ensure client satisfaction and identify/support upsell/cross-sell opportunities.
Collect and channel client feedback to Product and Engineering teams.
Create client-specific documentation for all configurations.
Occasionally support sales with technical demos and attend customer events.
Requirements
Native-level or fluent Spanish (Mandatory).
English: Business-level fluency for internal communication.
Based in or willing to relocate to Barcelona, Spain.
Availability for occasional international travel.
French Proficiency (Highly Valued): Business-level or fluent French is highly desirable.
A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management.
Proven B2B SaaS experience in a customer-facing role (Implementation, Onboarding, Project Management).
Experience with maintenance management software (CMMS) or CRM platforms is a significant plus.
Benefits
A challenging, high-growth environment in an agile, global company.
Access to our co-working space in central Barcelona.
A flexible-remote working culture.
Competitive compensation with performance-oriented bonuses, Quarterly SPIFs, and incentives.
Excellent bonus structure tied to delivery quality and KPIs.
Monthly perks and a training budget for professional development.
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