About the role

  • Own a diverse portfolio of mid-market clients with varying levels of maturity and engagement.
  • Lead all renewal and commercial discussions, ensuring high retention and reduced churn.
  • Identify upsell and cross-sell opportunities to drive product adoption, usage growth, and contract expansion.
  • Build strong relationships with operational and mid-level stakeholders, acting as a trusted commercial advisor.
  • Partner with Pre-Sales, Client Success, Marketing, and Product teams to maximise client outcomes.
  • Portfolio Management
  • Manage a large book of mid-market accounts across multiple regions.
  • Prioritise accounts using data, engagement signals, and internal guidance.
  • Maintain accurate pipeline management and forecasting within the CRM.
  • Upsell & Cross-Sell
  • Uncover and qualify opportunities to grow account value.
  • Lead discovery calls, prepare tailored proposals, and deliver value-led presentations.
  • Collaborate with Pre-Sales and subject matter experts for technical or domain support.
  • Renewals & Commercial Ownership
  • Own the full renewal lifecycle from preparation to negotiation and closure.
  • Mitigate churn through proactive engagement and clear articulation of product value.
  • Consolidate contracts and align renewals with broader growth opportunities.
  • Client Engagement & Relationship Building
  • Develop strong working relationships with stakeholders across operations and compliance functions.
  • Conduct regular check-ins, value reviews, and product conversations.
  • Monitor account health and collaborate with Client Success to address risks.
  • Internal Collaboration
  • Partner with Client Success, Marketing, Pre-Sales, and Product teams to enhance client experience.
  • Escalate risks early and coordinate cross-functional resources where needed.

Requirements

  • 2–3+ years’ experience in account management, customer success, or commercial SaaS roles.
  • Experience managing high-volume portfolios strongly preferred.
  • Strong communication, discovery, negotiation, and organisational skills.
  • Confident managing multiple priorities in a fast-paced environment.
  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proactive, client-focused, commercially minded, and growth-oriented.

Benefits

  • We have plenty of options for your working preferences.
  • A fantastic holiday allowance that increases as you spend longer with the company
  • Take your birthday off…on us
  • Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling.
  • Access to our extensive learning programmes, through our dedicated platform, Generation Infopro
  • Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others
  • What you’ll get
  • Our global employee benefits include:
  • 25 days annual leave (rising up to 30 days)
  • Group personal pension plan
  • Life assurance
  • Interest free season ticket loan (STL)
  • Private medical insurance
  • Employee assistance programme
  • Bonusly employee recognition
  • Employee discount scheme
  • Eye-care Vouchers
  • Discounted gym membership
  • Agile/remote working
  • Bike to work
  • Buying holiday
  • Dental insurance
  • Give as you earn
  • Add partner to gym membership
  • Health cash plan
  • Personal accident insurance

Job title

Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job