Account Manager managing existing customer portfolios for Causeway, a leading construction software company. Focusing on revenue retention and growth through strong customer relationships.
About the role
- Account Manager managing a diverse portfolio of mid-market clients for a B2B compliance SaaS company. Focusing on client retention, upselling, and relationship building across multiple regions.
Responsibilities
- Own a diverse portfolio of mid-market clients with varying levels of maturity and engagement.
- Lead all renewal and commercial discussions, ensuring high retention and reduced churn.
- Identify upsell and cross-sell opportunities to drive product adoption, usage growth, and contract expansion.
- Build strong relationships with operational and mid-level stakeholders, acting as a trusted commercial advisor.
- Partner with Pre-Sales, Client Success, Marketing, and Product teams to maximise client outcomes.
- Portfolio Management
- Manage a large book of mid-market accounts across multiple regions.
- Prioritise accounts using data, engagement signals, and internal guidance.
- Maintain accurate pipeline management and forecasting within the CRM.
- Upsell & Cross-Sell
- Uncover and qualify opportunities to grow account value.
- Lead discovery calls, prepare tailored proposals, and deliver value-led presentations.
- Collaborate with Pre-Sales and subject matter experts for technical or domain support.
- Renewals & Commercial Ownership
- Own the full renewal lifecycle from preparation to negotiation and closure.
- Mitigate churn through proactive engagement and clear articulation of product value.
- Consolidate contracts and align renewals with broader growth opportunities.
- Client Engagement & Relationship Building
- Develop strong working relationships with stakeholders across operations and compliance functions.
- Conduct regular check-ins, value reviews, and product conversations.
- Monitor account health and collaborate with Client Success to address risks.
- Internal Collaboration
- Partner with Client Success, Marketing, Pre-Sales, and Product teams to enhance client experience.
- Escalate risks early and coordinate cross-functional resources where needed.
Requirements
- 2–3+ years’ experience in account management, customer success, or commercial SaaS roles.
- Experience managing high-volume portfolios strongly preferred.
- Strong communication, discovery, negotiation, and organisational skills.
- Confident managing multiple priorities in a fast-paced environment.
- Bachelor’s degree in Business, Marketing, or a related field.
- Proactive, client-focused, commercially minded, and growth-oriented.
Benefits
- We have plenty of options for your working preferences.
- A fantastic holiday allowance that increases as you spend longer with the company
- Take your birthday off…on us
- Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling.
- Access to our extensive learning programmes, through our dedicated platform, Generation Infopro
- Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others
- What you’ll get
- Our global employee benefits include:
- 25 days annual leave (rising up to 30 days)
- Group personal pension plan
- Life assurance
- Interest free season ticket loan (STL)
- Private medical insurance
- Employee assistance programme
- Bonusly employee recognition
- Employee discount scheme
- Eye-care Vouchers
- Discounted gym membership
- Agile/remote working
- Bike to work
- Buying holiday
- Dental insurance
- Give as you earn
- Add partner to gym membership
- Health cash plan
- Personal accident insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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