About the role

Mid-Market Customer Growth Executive responsible for building relationships and driving client success at Infobip. Ensuring client satisfaction and business growth with strong SaaS solutions.

Responsibilities

Build and maintain trusted relationships with assigned Tier 2 clients to ensure overall customer health and business growth, regularly sharing Infobip’s strategy and roadmap
Act as the main point of contact for clients regarding their business and technical expectations, managing technical escalations and driving product and service adoption
Coordinate with internal teams (Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, etc.) to deliver timely solutions tailored to client needs
Understand clients’ organizational structures and processes related to selecting and implementing new solutions
Meet and exceed quarterly KPIs focused on gross profit, margins, and cross-sell opportunities to drive business growth
Ensure proper client account setup in cooperation with CPaaS Registrations and Platform Operations, enabling smooth client operations
Monitor and take proactive measures to minimize financial and operational risks in collaboration with Revenue Assurance
Analyze and forecast client traffic, making data-driven decisions to sustain growth and maximize revenue
Provide constructive feedback and support improvements in Infobip’s internal tools for account management, traffic monitoring, and troubleshooting
Maintain up-to-date records of client interactions and opportunities in Salesforce
Influence Infobip’s customer experience by continuously representing the client perspective internally

Proven experience managing clients and fostering long-term relationships
Strong understanding of client business processes and ability to align Infobip’s offerings to their needs
Excellent coordination skills, able to work across multiple teams and stakeholders effectively
Data-driven mindset with the ability to analyze trends and forecast business outcomes
Experience in SaaS environments and customer success or account management roles
Proactive and solutions-oriented, with a focus on continuous improvement
Familiarity with relevant internal tools (CRM, traffic monitoring platforms)
Up-to-date knowledge of industry trends, competition, and customer expectations.

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.