Business Development Leader at Bold Orange leveraging marketing automation technology to create new business opportunities. Driving company growth through strategic pipeline management and collaboration.
About the role
- Customer Growth Associate driving satisfaction and business growth for Tier 2 clients at Infobip. Building relationships and collaborating with teams to maximize value from the platform.
Responsibilities
- Build and maintain trusted relationships with assigned Tier 2 clients to support overall customer health, retention, and growth
- Act as the main point of contact for clients, managing business and technical expectations, supporting escalations, and driving product and service adoption
- Meet and exceed quarterly KPIs related to gross profit, margin percentage, cross-sell opportunities, net revenue retention, and Tier 2 to Tier 1 transitions
- Ensure proper client account setup and maintenance, including account creation, routing, sender registration, and content filtration in line with agreed business scope
- Analyze and forecast client traffic, taking timely actions to maximize revenue, minimize losses, and support sustainable business growth
- Collaborate closely with internal teams such as Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, Self Service, and others to fulfill client requirements and ensure smooth customer transitions
- Maintain accurate records of client interactions, activities, and opportunities using internal tools such as Salesforce, Qlik, and Service Utilities
Requirements
- Proven experience or strong interest in client-facing roles, customer success, account management, or similar environments
- Ability to build relationships and understand client business processes and expectations
- Strong coordination skills, comfortable working across multiple teams and stakeholders
- Data-driven mindset, with the ability to analyze trends, forecast outcomes, and support business decisions
- Interest or experience in SaaS, CPaaS, or technology-driven environments
- Proactive, solution-oriented approach with a focus on learning and continuous improvement
- Fluency in English and Swedish, both spoken and written
Benefits
- Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
- International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Leads Financial Adviser community at Eight in Whiteley. Focuses on recruitment, training, and performance management to drive growth.
SVP of Growth leading revenue growth across media, data, and technology for Amplifi Solutions. Drive strategy, partnerships, and inspire teams to deliver business impact for clients.
Relationship Executive for Growth Business key account clients at Absa Bank. Focused on managing client relationships and risk assessment while optimizing profit and value.
B2C Growth Marketing Manager at Flare driving awareness, acquisition, and conversion for their benefits products. Hands - on role combining strategy and execution for measurable growth.
Designing communication and product experiences to bridge Product and Go - to - Market for Aeon's innovative healthcare platform. Creating high - performing touchpoints that enhance customer engagement and understanding.
Revenue Growth Manager at NordVPN focusing on cross - selling and upselling strategies. Collaborating with multiple teams to drive revenue growth and enhance customer experience.
Relationships and Growth Lead for an early - stage tech company simplifying communication workflows. Expanding institutional partnerships to enhance coordination in the support sector.
Head of Growth responsible for Google and Meta paid media strategy at a health startup. Drive city - level budget allocation and manage agency relationships to optimize performance marketing outcomes.
Growth Marketing Manager to enhance user acquisition and growth for Roole, France's leading automotive club. Collaborating with teams to drive innovative strategies for user engagement.