Customer Happiness Manager managing B2B customer relationships and enhancing service processes. Involved in onboarding and feedback collection with a hybrid work model in Rheinbach, Germany.
About the role
- Customer Service Representative connecting with members of Independent Health. Engaging in inquiries, resolving issues related to benefits, claims, and eligibility for nearly 400,000 members.
Responsibilities
- Display confidence and passion for service when connecting with members
- Actively listen and assess needs
- Utilize system tools and resources to address inquiries
- Make appropriate process or regulatory determinations
- Research complex issues pertaining to benefits, claims, plans, and eligibility
Requirements
- High school diploma or GED required
- Prior experience in a customer service focused environment required
- Previous experience working in a call center preferred
- Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred
- Excellent written and verbal communication skills
- Ability to communicate effectively with internal and external customers
- Must be able to work collaboratively
- Ability to think critically
- Proficient in problem solving
- Microsoft Office experience required
Benefits
- Full range of benefits
- Generous paid time off
- Paid, on-site training
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