Inside Sales Representative developing qualified pipelines for AI software products. Collaborating with the Director of New Business to drive outbound sales efforts.
About the role
- Account Executive - Retention focused on driving customer retention and growth within existing accounts at Independence Pet Holdings. Ideal for those with experience in sales and account management.
Responsibilities
- Nurture and manage relationships with existing clients to exceed their needs and expectations.
- Drive retention within accounts and meet sales targets by identifying upselling and cross-selling opportunities.
- Create and implement effective sales strategies and customized client presentations.
- Handle negotiations during contract renewals to maintain strong business relationships.
- Partner with internal teams for seamless product and service delivery.
- Track KPIs to assess account health and identify areas for improvement.
- Deliver exceptional service and support for all existing clients.
- Use CRM software to track and report account activities, ensuring data accuracy and visibility.
- Keep updated on market trends and competitor offerings, sharing insights with internal stakeholders.
- Maintain knowledge of company products and services, articulating their value to customers effectively.
- Travel to industry conferences and client locations to strengthen relationships, conduct training, and drive retention.
Requirements
- 4 years of experience in veterinary clinics, animal welfare, sales, or related field.
- Associate’s degree in veterinary technology, animal health, or a related field of study, and/or equivalent work experience.
- Travel: Up to 50% travel required.
- Excellent verbal and written communication skills.
- Strong phone presence with experience managing high call volumes daily.
- Ability to prioritize tasks and effectively manage time.
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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