Implementation Manager facilitating customer implementations on AI - powered reputation management platform. Managing project delivery and customer success through effective communication and best practices.
About the role
- Implementation Consultant for Indeavor's enterprise workforce management solutions, supporting design, configuration, and delivery processes. Working within a global team to enhance workforce efficiency in various industries.
Responsibilities
- Implement workforce management solutions for enterprise customers using the Indeavor suite of products
- Analyze and document workforce management requirements through build of process flows, use cases and testing scenarios
- Ensure customer solutions are consistent, scalable and supportable across enterprise footprints
- Lead team towards design and build of system integrations for enterprise system connectivity
- Design and deploy End User Training and User Acceptance Testing programs for customer solutions
- Lead and drive issue management with customer stakeholders
- Support design and build of enterprise integrations
- Manage your projects independently to deliver optimized solutions effectively
- Drive adoption through design and delivery of organizational change management initiatives
- Understand and explain highly complex scenarios/issues to high-level stakeholders in a concise way
- Deliver efficiencies through business process re-engineering of core operating practices
- Contribute to successful implementations and drive customer satisfaction as a key member of project teams
Requirements
- Possess entrepreneurial spirit, drive and desire to develop within a high-growth company
- Excellent professional communication skills in verbal, written and presentation form
- Flexible, open-minded team player who enjoys working hard to achieve group goals and initiatives
- Experience as a consultant or business analyst supporting software deployments
- Comfort with ambiguity and exceeding expectations across multiple workstreams
- Background in cloud-based software deployment or support a plus
- Fluency in multiple business technology platforms and experience streamlining internal application use
- Business fluency in multiple languages a plus
Benefits
- Competitive salary
- Private health insurance for you and your family
- Monthly meal allowance for restaurants and/or groceries
- Hybrid and remote work options to support work-life balance
- Annual Learning & Development Budget for personal and professional growth
- Casual and friendly work environment where you can be yourself
- International team and a global work culture
- ESG initiatives and volunteering opportunities to give back to the community
- Office perks: fresh fruit, nuts, snack bars, and unlimited espresso!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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