Salesforce Administrator responsible for platform administration and configuration at Banham. Collaborating with business units to improve processes and data accuracy.
About the role
- Salesforce Administrator for Incommunities, enhancing processes and user experience in social housing. Joining to support a digital transformation with significant organizational impact.
Responsibilities
- Work with IT Project Analysts and subject matter experts to create, test, continuously improve and support Salesforce processes inline with best practice policies.
- Provide support and training to users to ensure effective use of Salesforce.
- Maintain user accounts, roles, profiles, and permissions
- Configure Salesforce objects, fields, page layouts, workflows, validation rules, and automation tools (e.g., Flow, Process Builder) to meet business requirements.
- Oversee data imports, exports, deduplication, and cleansing to ensure data accuracy, consistency, and compliance with data governance policies.
- Create and maintain custom reports and dashboards.
- Monitor system performance, support any scheduled maintenance, and stay up-to-date with Salesforce updates to implement new features and ensure platform stability.
Requirements
- Experience of Salesforce administration.
- Experience of working with customers to deliver technology change, demonstrating strong communications skills as well as the ability to be able to determine how best to meet the customers needs.
- Demonstratable problem solving skills and analytical thinking that show how you translate customer requirements into an effective Salesforce solution.
- Attention to detail and data integrity, ensuring high-quality data management practices and adherence to data governance standards.
- A proactive approach to learning, staying current with Salesforce updates and continuously seeking opportunities to improve system performance and user experience.
- Minimum of 2 days per week in the office - dependent on project delivery.
- Right to work in the UK, visa sponsorship isn't available.
- A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
- Salary ranges from £41,562 up-to £46,202 depending on experience
- Social Housing Pension Scheme with up-to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
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