Hybrid Salesforce Administrator – ICT

at Incommunities

• Job title: Salesforce Administrator – ICT
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: £41,562 - £46,202 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Bradford, United Kingdom

About the role

• Salesforce Administrator for Incommunities, enhancing processes and user experience in social housing. Joining to support a digital transformation with significant organizational impact.

Responsibilities

• Work with IT Project Analysts and subject matter experts to create, test, continuously improve and support Salesforce processes inline with best practice policies.
• Provide support and training to users to ensure effective use of Salesforce.
• Maintain user accounts, roles, profiles, and permissions
• Configure Salesforce objects, fields, page layouts, workflows, validation rules, and automation tools (e.g., Flow, Process Builder) to meet business requirements.
• Oversee data imports, exports, deduplication, and cleansing to ensure data accuracy, consistency, and compliance with data governance policies.
• Create and maintain custom reports and dashboards.
• Monitor system performance, support any scheduled maintenance, and stay up-to-date with Salesforce updates to implement new features and ensure platform stability.

Requirements

• Experience of Salesforce administration.
• Experience of working with customers to deliver technology change, demonstrating strong communications skills as well as the ability to be able to determine how best to meet the customers needs.
• Demonstratable problem solving skills and analytical thinking that show how you translate customer requirements into an effective Salesforce solution.
• Attention to detail and data integrity, ensuring high-quality data management practices and adherence to data governance standards.
• A proactive approach to learning, staying current with Salesforce updates and continuously seeking opportunities to improve system performance and user experience.
• Minimum of 2 days per week in the office - dependent on project delivery.
• Right to work in the UK, visa sponsorship isn't available.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Salary ranges from £41,562 up-to £46,202 depending on experience
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support