Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager overseeing client implementations and support in surgical education. Collaborate with hospitals and medical institutions using our online learning platform.
Responsibilities
- Implementeren en uitrollen van onze producten bij ziekenhuizen en onderwijsinstellingen
- Begeleiden van onboarding en training van eindgebruikers
- Vaststellen van succescriteria samen met klanten
- Managen van klantrelaties en -tevredenheid gedurende de contractperiode
- Regelmatige check-ins om gebruik, adoptie en samenwerking te optimaliseren
- Beheren van contractverlengingen en minimaliseren van churn
- Signaleren van nieuwe kansen (bijv. upsell of aanvullende producten)
- Nauw samenwerken met interne teams om best practices te delen en te verbeteren
Requirements
- 2–5 jaar ervaring met projectimplementaties en/of customer success binnen B2B/SaaS of de zorg
- Ervaring in de gezondheidszorg is een vereiste, bij voorkeur met kennis van het operatiekamercomplex
- Sterke projectmanagement- en communicatievaardigheden
- Klantgerichte, proactieve en zelfstandige werkhouding
- Gestructureerd, nauwkeurig en analytisch
- Enthousiasme voor onderwijs, innovatie en kwaliteitsverbetering in de zorg
- Bereidheid om te reizen binnen Nederland en België
- Uitstekende beheersing van de Nederlandse en Engelse taal
- Beschikbaar voor 32–40 uur per week
Benefits
- Make a Real Impact: help revolutionize surgical education worldwide!
- Cool & Modern Office: work in a stylish, pet-friendly space in Amsterdam.
- International Team: join a diverse crew with 10+ nationalities.
- Learning & Development: access training, courses, and growth opportunities.
- Thursday Borrel: unwind with your team at our weekly get-together!
- Hybrid Work Model: flexibility to work remotely and from our Amsterdam HQ.
- Career Growth: expand your skills in a fast-paced, innovative environment.
- Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.
- Inspiring Team: collaborate with medical professionals and cutting-edge innovators.
- Flexible Work Options: 2 days a week.
- Free Lunches & Snacks: enjoy delicious meals and treats at the office!
- Team & Social Events: regular gatherings to connect, learn, and have fun.
- Competitive Salary: get rewarded for your skills and expertise.
- Travel Allowance: support for commuting costs.
- Pension Plan: secure your future with our retirement benefits.
- Mental Health Support: access well-being resources through OpenUp.
- Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!
- Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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