Customer Success Manager at VMware engaging with customers to enhance product adoption and oversee customer relations. Collaborating with internal teams to ensure customer satisfaction and managing account data.
About the role
- Customer Success Specialist managing client relationships at a managed service provider. Focused on customer satisfaction, retention, and collaboration across internal teams.
Responsibilities
- Proactively manage customer relationships to drive satisfaction, retention, and renewals.
- Identify and mitigate risk throughout the customer lifecycle to prevent dissatisfaction or churn.
- Develop and maintain strong relationships with key customer stakeholders and champions.
- Ensure customers are effectively utilizing our services and deriving measurable value.
- Act as a subject matter expert to guide customers through challenges and optimize service utilization.
- Resolve customer issues and critical situations with a sense of urgency and professionalism.
- Collaborate with Sales and Account Management teams to share insights and support upsell and cross-sell opportunities.
- Provide customer feedback to internal teams, including Product Management, Marketing, and Sales, to enhance the overall customer experience.
- Maintain accurate and up-to-date records in the company’s CRM platform and adhere to performance metrics.
Requirements
- Bachelor’s Degree preferred
- Prior experience in Business Security, Managed Network Services, or Business Voice Solutions is a plus
- Proven success in engaging with C-Level executives, Sales leaders, Operations managers, and IT departments
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office tools, especially Excel and Smartsheet
- Detail-oriented with excellent problem-solving and organizational skills
Benefits
- Equal Employment Opportunity employer
- Assistance for applicants with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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