Customer Success Manager at VMware engaging with customers to enhance product adoption and oversee customer relations. Collaborating with internal teams to ensure customer satisfaction and managing account data.
About the role
- Customer Success Analyst helping clients maximize their use of logistics platform. Engaging with stakeholders in São Paulo and ensuring high levels of customer satisfaction.
Responsibilities
- Ensure system usability by supporting clients in the best use of the platform to achieve their strategic objectives.
- Deliver presentations to client stakeholders and teams, demonstrating results, features and opportunities for improvement.
- Conduct on-site visits and regular meetings with key clients, maintaining close relationships and understanding their needs.
- Execute system implementation with the client, from onboarding through stabilization of platform use.
- Provide functional support for the platform, resolving questions and issues with agility and empathy.
- Monitor customer success indicators (KPIs), identifying risks and opportunities, and proposing action plans for continuous improvement.
- Monitor and act to ensure high levels of customer satisfaction through tracking NPS (Net Promoter Score).
- Track churn metrics, working proactively on customer retention and identifying causes of cancellations.
- Maintain a travel routine for on-site follow-ups with key clients, strengthening relationships and promoting engagement.
Requirements
- Previous experience in Customer Success, Support, Projects, or related areas.
- Clear, empathetic, and results-oriented communication skills.
- Ability to analyze data and performance indicators (such as NPS, churn, engagement).
- Availability for frequent travel.
- Comfortable delivering presentations and leading meetings with diverse stakeholder profiles.
- Availability to work in the Paraíso neighborhood, São Paulo — hybrid mode: 3 days in-office and 2 days remote.
Benefits
- 🪪 This position is a CLT hire, with all benefits provided under that employment regime.
- 💚 Health plan with low copayment.
- 🦷 Dental plan fully covered by the company.
- ❤️ Life insurance fully covered by the company.
- 💳 A flexible benefit to use for meals or food.
- 💆🏋️♂️ Gympass and Zenklub included to promote a balanced environment and support physical and mental well-being.
- 🎈 Day off on your birthday.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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