Customer Success Manager at VMware engaging with customers to enhance product adoption and oversee customer relations. Collaborating with internal teams to ensure customer satisfaction and managing account data.
About the role
- Regional Lead of Customer Success managing customer relationships and maximizing product adoption in Greater China & East Asia. Collaborating with internal teams to ensure effective solution delivery and support.
Responsibilities
- Manage the post-go live customer relationship with regional teams
- Maximize customer adoption of products and manage recurring revenue
- Drive subscription renewals, expansion, and cross-selling
- Mentor and guide reporting teams to drive customer success
- Collaborate with internal teams to ensure solution delivery and support
Requirements
- 5-6 years of experience in customer success management
- Excellent communication & relationship building skills
- Experience in PLM / supply chain planning / ERP / shop floor systems
- Experience of software implementation and support in a SaaS environment
- Background in the fashion / garment / textiles / footwear industry
- Technical proficiency to configure software solutions
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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