Junior Customer Success Manager at SUMM AI managing customer onboarding and support for government clients. Collaborating with leadership to enhance customer lifecycle management and satisfaction.
About the role
- Junior CRM & Marketing Manager enhancing digital marketing strategies at Nussbaum Medien, a local communication leader. Collaborating with teams to drive CRM and marketing initiatives.
Responsibilities
- Close collaboration with the head of the municipal business unit to develop, implement and continuously improve modern, data-driven marketing and CRM activities
- Creation and execution of digital audience communications (e.g., HubSpot mailings, newsletters, campaign sequences) — with creativity, structure and enthusiasm
- Development and maintenance of whitepapers, landing pages and other digital information resources
- Structuring and maintaining municipal contacts in the CRM system (HubSpot)
- Consolidation of customer data from various sources (e.g., Excel and other systems)
- Support in building and automating workflows, reports and dashboards
- Participation in projects for digitalization and process optimization within the municipal sector
Requirements
- Degree or vocational training in Marketing, Communications, Media Management, Business Informatics or a related field
- Approximately 1–3 years of initial professional experience in marketing, CRM and HubSpot
- Good knowledge of Excel and enjoyment of structured, data-driven work
- Strong writing skills, excellent communication, and a good sense for target-group-oriented content
- Enthusiasm for digitalization, processes and automation
- Initiative, team spirit and a solution-oriented working style
- Experience in the media industry, municipal administration or Business-to-Administration (B2A) marketing is an advantage
Benefits
- A secure, modern workplace at a family-run, socially committed company
- Flexible working hours with a combination of on-site presence and remote work from home
- Top-quality work equipment and tools
- Subsidy for daycare costs and access to a company childcare facility
- Corporate health management, e.g., JobRad (company bike) and health courses
- Flat hierarchy, direct communication channels and a culture of mutual respect
- Onboarding with a buddy program and opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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