Customer Success Manager at VMware engaging with customers to enhance product adoption and oversee customer relations. Collaborating with internal teams to ensure customer satisfaction and managing account data.
About the role
- CRM and Sales Representative managing marketing strategies for Staatsoper Unter den Linden. Collaborating on audience development and sales network management in a cultural institution.
Responsibilities
- Support the Head of Sales with strategic planning and independently manage projects in CRM, audience development and sales network management
- Develop and implement marketing and sales initiatives with a focus on mailings and online marketing
- Editorial responsibility and creation of sales mailings
- Acquire and manage sales partners (focus: tourism market)
- Monitor and analyze sales data
- Derive actionable recommendations from analysis results for sales and other departments
- Plan, execute and evaluate direct marketing and sales initiatives as well as mailing campaigns
- Database management: standardization, cleansing and maintenance of databases and use of these for sales and marketing activities
- Proactive coordination and alignment with all relevant departments
- General assistant duties
Requirements
- Practical experience in CRM, audience development, marketing or sales within a cultural or comparable institution
- Knowledge of ticketing systems (preferably CTS EVENTIM.Inhouse)
- Experience with CRM systems, tourism and e‑commerce is an advantage
- Confident user of Microsoft Windows and Office (Word, Excel, etc.)
- Knowledge of Google Analytics is an advantage
- Fluent in German and English, both written and spoken
- Experience in cultural or theatre operations is an advantage
Benefits
- Occupational health measures
- Employee discounts
- Flexible working hours
- Training and professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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