Customer Success Manager overseeing client implementations and support in surgical education. Collaborate with hospitals and medical institutions using our online learning platform.
About the role
- Senior CRM Associate overseeing Spanish marketing communications for DraftKings. Creating content and executing campaigns while collaborating across teams in the sports entertainment industry.
Responsibilities
- Create and translate Sportsbook communications into Spanish, ensuring all messaging is culturally relevant, clear, and aligned with brand and legal guidelines.
- Create original Spanish-language content for promotional campaigns across the Sportsbook product.
- Setup and manage the performance of marketing campaigns across different teams.
- Work cross-functionally with a broad set of Analytics, Product, and Engineering partners to incorporate user preferences, A/B tests, and product enhancements into channel plans.
- Serve as the CRM operational lead during peak hours in the sports world (this role will be required to work nights/weekends and show a flexible schedule to respond to changing business needs).
- Execute structured A/B tests and lead analysis of results to maximize business impact.
- Measure, report, and analyze campaign performance and test results, sharing learnings cross-functionally.
- Work closely with the Marketing Creative team to deliver innovative, best-in-class creative concepts and designs.
- Write emails, push notifications, SMS, and more aligned to our marketing standards and brand guidelines.
Requirements
- Professional fluency in Spanish and English, both written and verbal.
- Bachelor's degree in Marketing, Business, Economics, Mathematics, or related field.
- 2+ years of relevant marketing experience, preferably in the eCommerce or gaming industry.
- Exceptional analytical skills with the ability to clearly communicate results and define the next steps.
- Well organized and great attention to detail, with the ability to work on multiple projects simultaneously, often under challenging time constraints.
- Experience with A/B testing and knowledge of (or willingness to learn) HTML and other analytics tools.
- Knowledgeable sports fan with polished copywriting and oral communication skills.
- Willing to work non-standard hours based on the sports calendar.
- Proven experience as a self-starter who is comfortable in a fast-paced, quickly changing environment.
Benefits
- Health insurance
- Bonuses
- Equity
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