Hybrid Account Manager

at Incard

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Account Manager at Incard managing business customer relationships in fintech sector. Ensuring customer satisfaction and retention through proactive engagement and strategic account management.

Responsibilities

• Own and manage a portfolio of active Incard business accounts, serving as their primary point of contact and trusted advisor
• Conduct regular check-ins and business reviews with customers to ensure they're getting maximum value from the platform
• Monitor account health and usage patterns to proactively identify churn risk, address issues early, and keep retention high
• Identify and close upsell and cross-sell opportunities within your portfolio, growing revenue per account over time
• Ensure a smooth handover from the Activation team, picking up newly onboarded customers and building the relationship from day one
• Use AI-powered tools to track engagement signals, prioritise outreach, and personalise your approach across a large book of accounts
• Act as the voice of the customer internally — feeding insights, feature requests, and friction points back to Product and Marketing
• Collaborate with the wider Sales team to share learnings, case studies, and best practices that improve the overall customer experience

Requirements

• Experience in account management, customer success, or relationship management within fintech, SaaS, or payments
• A proactive, consultative approach — you don't wait for customers to come to you with problems, you anticipate them
• Strong commercial instincts with the ability to identify upsell and cross-sell opportunities naturally within conversations
• Excellent communication skills, comfortable building trust with founders, finance teams, and business owners
• Comfortable using AI tools to monitor account health, personalise outreach, and surface insights across your portfolio
• Previous experience managing a portfolio of SMB or mid-market accounts in a fintech or business banking environment
• Familiarity with CRM tools like HubSpot or Salesforce and a disciplined approach to tracking customer health and activity
• Experience working with product and engineering teams to advocate for customer needs and influence the roadmap
• Hands-on experience using data and AI-driven tools to identify churn risk and proactively intervene
• An understanding of the entrepreneur and SMB market in the UK or Europe

Benefits

• Competitive cash-based compensation
• Incard stock options
• 25 days of paid time off per year, plus bank holidays and your birthday off
• Global health insurance and unlimited paid sick leave